Learning Organizations See Success in Operational Excellence Processes
You've put together an expert team of learning professionals. Your learning strategy is comprehensive and sound. You've invested in cutting-edge learning technology that meets your organization's needs. And yet, your training initiatives still fall short of expectations.
It may be time to look at whether your learning organization is maximizing its operational excellence process.
In the article, Joe Tota details how Caveo helped Wawa University, the corporate education organization of retail chain Wawa Inc., to implement an end-to-end operational excellence process to deliver consistent human performance outcomes. "By having a documented and repeatable process for our core functions, our teams can continuously improve our operations by identifying areas where we can optimize," said Stefanie Sharpless, manager of Wawa University. "In most cases, we can pinpoint an area of the process where a breakdown occurs and fix it."
Joe Tota identifies five areas in particular that learning leaders should focus on to realize breakthrough improvement: