Caveo Learning

Corporate Strategy and Learning Center

Digital L&D Leader on Innovating Learning Solutions for Busy Learners

Posted by Renie McClay on September 24, 2019

Marc McConathy, Principal Program Lead in Digital Learning Innovation with Chick-fil-A is a Missourian transplanted to Georgia. He earned a Bachelor of Journalism from the University of Missouri-Columbia, and after a stint working in media in St. Louis and Kansas City discovered his love of corporate learning mashed up with technology during 8 years at Sprint. He then served in several roles in learning development, delivery, and technology at Centurylink and Hyla Mobile (a start-up serving the wireless industry). He joined Chick-fil-A in 2015 to serve restaurant Operators in training their employees through web and digital systems. In his current role, Marc leads the Understand, Imagine, and Prototype phases of the Chick-fil-A innovation process to transform learning in the restaurants for operational and cultural change.
Marc resides in Peachtree City, GA with his wife and four sons.

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Caveo's Sandy Stricker on Why Onboarding Doesn't Work

Posted by Caveo Learning on September 10, 2019

Onboarding failures are costly to your company in the form of money, time, and resources. If your new hires become quickly disengaged and unproductive, you may have a few hiccups in your onboarding to overcome.

Caveo learning solutions architect Sandy Stricker gives us solutions to the problems often seen in onboarding programs in the recent Training Industry, Inc. blog, 6 Reasons Onboarding Doesn't Work.

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Caveo's Brian Ziemba Schools Us on Meaningful Train-the-Trainer Programs

Posted by Caveo Learning on August 15, 2019

ILT takes valuable time and resources on the part of your learners and your company. With numerous learning options available now, all parties have come to expect a high quality, engaging, and memorable classroom experience to guarantee a positive return on investment (ROI).

Caveo instructional designer Brian Ziemba leads us through options for train-the-trainer programs to ensure success in your organization's learning efforts in the recent Training Industry, Inc. blog, Maximize Classroom Training with Meaningful Train-the-Trainer Programs.

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Caveo's Barb Opyt talks Soft Skills in Training Industry article

Posted by Caveo Learning on May 2, 2019

Industry research has found that employers are more often concerned with performance gaps in soft skills—skills such as collaboration, critical thinking, problem solving, and communication—over technical hard skills—skills such as how to use equipment, and performing work tasks and procedures.

Caveo learning solution architect Barb Opyt discusses the difficulty of soft skills training and how to overcome the challenges in Why Are Soft Skills So Hard? on the Training Industry, Inc. blog.

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Create Engaging Participant Guides

Posted by Brian Ziemba on March 6, 2018

Participant guides can be valuable tools for maintaining learner engagement and reinforcing on-the-job performance when developed as part of instructor-led training. Unfortunately, many times the participant guide is created quickly, if at all, at the end of a project and only includes images of the slides from the presentation. You expect your facilitators to engage the learners, not just to read bullet points on slides. Support your learners' performance by providing high-quality participant guides that are developed concurrently with the facilitator's guides and that provide unique content to the learner.

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Learning Retention: Beyond the Classroom

Posted by Brian Ziemba on January 4, 2018

In a recent blog, we pointed out strategies to increase learning retention by using what we know about human memory, but what about after the training event is over? How do we make sure it sticks?

In many organizations, learning is seen as a one-time event, often in a different location from the job site, and once it's over, the learning on that content is over. But in order to reinforce the application of the learning and identify the actual retention, we need to think of training as a continual process and extend it beyond the one event.

There are several practical ways to ensure knowledge transfer, and implementing these can improve the investment your organization has made in training employees.

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4 Ways for Subject Matter Experts to Participate in Training

Posted by Joelyne Marshall on June 16, 2016

Subject matter experts are invaluable to those of us in the learning and development profession, helping us understand the complexities of the content and audience of our training initiatives. Oftentimes, due to a SME’s expertise in his or her content area, they are enlisted to deliver training. This can work well—if the SMEs are skilled in facilitation and training delivery. But what if they aren’t?

We know that lecturing through a hundred PowerPoint slides is not facilitation, nor is it training delivery. Delivering content to learners in a face-to-face setting takes skill, practice, and experience. Just because the SME has a vast amount of knowledge and experience in their area of expertise doesn’t automatically make them well suited for delivering training. Rather, take advantage of their skills for content clarity and definition, and rely on trained facilitators for the actual delivery of training.

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Think 'Evergreen' for Effective Sales Training Content

Posted by Caveo Learning on May 5, 2016

Sales departments are notorious for their high rates of turnover, yet they’re one of the most critical functions within most companies, and the sales role is also particularly challenging to effectively train.

Learning leaders must work closely with their counterparts on the sales side to ensure sales training is effective, efficient, and that key portions remain “evergreen,” so that new salespeople can hit the ground running and more experienced staff have the refresher training they need to remain at the top of their game.

Sales organizations tend to focus only on the obvious training efforts, such as what to sell and how to sell it—the basic sales process in 5–7 easy steps. Generally these are short-term promotions aimed at hitting quarterly revenue targets or launching new service or product offerings.

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5 Steps to Successful Sales Training That Lasts

Posted by Caveo Learning on December 3, 2015

The most successful sales managers understand that training is not an event, but rather it's an ongoing process. Effective sales training must be treated as a continuous, multi-part project that is targeted, planned, updated, and tracked for effectiveness.

It can be easy for sales managers to fall into that training-as-event mindset. The manager buys some generic sales training and sends the team off for a few days to… learn. She did her homework when picking a facilitator, and the response was great. The team is pumped. The trainer was funny and engaging and got everyone super-excited about selling.

Great! But now what? In many sales organizations, what typically happens next is... nothing. Everyone goes back to work, the team reverts to old habits, and the numbers start getting harder to make. Instead of having a plan to improve the activities and actions of the team, the sales manager throws up her hands and just says, “Go sell something!"

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Crate&Barrel Trainer on Budget eLearning Design, Using Theatre in L&D

Posted by Renie McClay on November 17, 2015

This is part of our ongoing series, Interviews with Learning Leaders.

Jann Iaco is an eLearning and training specialist with home goods retailer Crate&Barrel. Originally an actor with degrees in theatre and directing, Jann has more than 15 years of experience in the learning and development field. She is a Certified Professional in Learning and Performance (CPLP), and she volunteers on the Board of Directors of the Association for Talent Development, Chicagoland Chapter, and as a facilitator with ATDChi's Workplace Learning & Performance Institute. She was a presenter at the 2015 Chicago eLearning & Technology Showcase.

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