When learning & development organizations successfully prove that they aren’t merely cost centers—that they reliably and verifiably deliver positive results to the bottom line of the enterprise—they inevitably gain stature and influence with business leaders. By establishing a solid metrics and measurement program, underpinned by a learning analytics process, learning leaders gain access to the evidence that illustrate their team's everyday impact.
Analytics turns learning metrics and measurement into insights that enable informed decisions and actions. Learning insights may include process efficiency, alignment of employee skills to business needs, and the impact of learning on key organizational metrics like staff turnover and leadership development capabilities. When analytics are leveraged effectively, they can influence not just how courses are designed or how the L&D function is staffed, but also larger decisions such as hiring and competency development.
The benefits of structured and consistent development and communication of learning analytics may extend to all levels of the organization.