Caveo Learning

Corporate Strategy and Learning Center

Joelyne Marshall

Joie Marshall is a learning solutions manager with Caveo Learning.

Create Learner Engagement with a Learning Map

Posted by Joelyne Marshall on April 11, 2018

We are in a time where organizations are offering up robust training programs to their workforces. No longer do learners have a flat, one-instance training event. L&D departments are designing full-scale programs with stages of training for their learners. These programs direct a learner through their learning journey over the course of several weeks or even months. That journey involves multiple stops where the learner will interact with a variety of training deliverables in different formats, such as instructor-led, eLearning, virtual instructor-led, social learning, and self-paced asynchronous learning.

These comprehensive, blended training programs allow learners to engage with the content in a variety of ways. This variety is a bonus for learners and organizations—it enhances learning and content retention and drives the learner toward achieving the training’s business goals. But, these complex programs can create some chaos for the learner if they aren’t organized and structured in a way that the learner can easily navigate them. This is where a learning map comes into play.

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Tips for Creating Reusable Learning Objects

Posted by Joelyne Marshall on January 26, 2018

With the influx of more blended programs for the learners in our organizations, Learning & Development is challenged to design training programs that are more complex and could possibly take more time to develop. With a variety of deliverables in play, those who manage L&D teams and efforts are wise to keep their eyes on the horizon to strategically design programs that service their client’s needs while also taking advantage of efficient ways to develop those comprehensive programs. Repurposing elements—or objects—from and within existing learning deliverables is one way to work toward this efficiency.

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Plan to Make Review Cycles Part of Learning Project Success

Posted by Joelyne Marshall on August 7, 2017

The process that learning & development professionals follow when designing and developing learning deliverables helps all players on the project team complete their specified tasks. The review cycle stage—when the deliverables are examined by the stakeholder—is perhaps most critical.

Before the learning project begins, it's crucial to determine when reviews will take place, what needs to be reviewed (and to what depth), how long reviews should take, etc. The learning project plan should take all of this into consideration early on, and it’s important to establish expectations and set the foundation for the “how” in relation to review cycles. Here are some basic guidelines for managing and executing review cycles for both the stakeholder and the L&D team.

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Best Practices for Using Video in Training Programs

Posted by Joelyne Marshall on January 26, 2017

Instructional designers are often tasked with using bells and whistles, including video, to make training programs "engaging,” but experienced IDs understand that engagement doesn’t come from simply placing a video into a deliverable. We know that connecting the dots for learners and providing relevant and purposeful content at the right time is truly what enhances engagement.

The use of video isn't a learning panacea, but video can nevertheless be an effective tool when deployed strategically.

Video works well in training programs when it’s part of a larger initiative—as a step along the learner’s journey. It can reinforce learning when it’s used as a designated touchpoint within the training.

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Leverage Last-Minute Training Requests to Build Partnerships

Posted by Joelyne Marshall on October 27, 2016

Learning & development professionals are frequently challenged by last-minute training requests. We’re challenged in delivering on them successfully, but also in minimizing their frequency—they can be disruptive to our regular work, after all. But the bigger challenge is how to insert ourselves into conversations with stakeholders sooner rather than later, which would, in fact, make those last-minute requests less common.

We’ve all seen last-minute training requests—the ones that come to us with a deadline of “yesterday.” Challenging? Sure. Fun? Not usually.

There’s often a similar backstory to these “popup” requests: the manager of the XYZ department has planned some necessary training for team members who aren't following procedures. She has it all outlined and just needs you to make the training. Oh, and can she have it by Wednesday?

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Looks Matter: Why Instructional Designers Can't Ignore Aesthetics

Posted by Joelyne Marshall on September 29, 2016

As the old saying goes, it's what's inside that counts—in the case of learning deliverables, that's the content. But that's really only part of the story; looks matter a lot when it comes to instructional design and training development.

Aesthetics impact learning comprehension; strong visual elements help our brains work more efficiently. We see and process images faster than we understand words. Moreover, our brains process words differently than images. Words fall into short-term memory; images, on the other hand, go straight into long-term memory. This may explain why people tend to go to YouTube for a quick video that shows them how to do something, versus reading a manual. It also probably explains why infographics are so popular.

Visuals capture and hold a learner’s attention longer than text on its own. And when those images are relevant and connect to the text, they help learners retain the information.

Here are some tips to help instructional designers leverage aesthetics in learning deliverables for maximum learning retention.

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4 Ways for Subject Matter Experts to Participate in Training

Posted by Joelyne Marshall on June 16, 2016

Subject matter experts are invaluable to those of us in the learning and development profession, helping us understand the complexities of the content and audience of our training initiatives. Oftentimes, due to a SME’s expertise in his or her content area, they are enlisted to deliver training. This can work well—if the SMEs are skilled in facilitation and training delivery. But what if they aren’t?

We know that lecturing through a hundred PowerPoint slides is not facilitation, nor is it training delivery. Delivering content to learners in a face-to-face setting takes skill, practice, and experience. Just because the SME has a vast amount of knowledge and experience in their area of expertise doesn’t automatically make them well suited for delivering training. Rather, take advantage of their skills for content clarity and definition, and rely on trained facilitators for the actual delivery of training.

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Virtual ILT Balances Knowledge Management, Performance, Budget

Posted by Joelyne Marshall on March 24, 2016

As training budgets continue to expand and then contract again, learning organizations are desperate for reliable avenues to deliver value to the organization beyond the initial delivery of training. Virtual instructor-led training, also known as virtual ILT or VILT, can provide this value within the confines of a tight budget.

Launching a virtual learning initiative, whether on its own or as part of a blended learning program, is easier than ever, and it provides numerous benefits to an organization and its infrastructure. Used strategically, VILT provides three core investment opportunities for organizational infrastructure: financial savings, support and reinforcement of the organization’s people, and enhancement of the organization’s knowledge management practices.

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How to Develop Microlearning, Bite-Sized Training for Busy Workers

Posted by Joelyne Marshall on October 15, 2015

The workplace landscape is constantly evolving, and professionals are more harried than ever. Let’s face it, we’re busy! We do more in less time, often away from our physical desks while working on mobile devices.

As learning & development professionals, we must always be exploring ways to help others keep their skills and knowledge up to date in this demanding and fast-paced work environment. It's no wonder then that microlearning is exploding in popularity.

Microlearning is essentially bite-sized training, typically in an online or web-based format, and usually lasting less than 10 or 15 minutes. Most of us are familiar with microlearning already, even if the term is new. Who hasn’t gone to YouTube to watch a video about how to quickly fix something? That’s a key advantage of microlearning: access to important information quickly, often with the purpose of accomplishing a particular task.

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Develop Better Training Projects by Building SME Relationships

Posted by Joelyne Marshall on September 3, 2015

Instructional designers often find ourselves needing to build relationships—and quickly.

We instructional designers (IDs) rely on a variety of other people in the process of designing and developing training initiatives. We work diligently to address myriad aspects of training materials development, all while trying to stay true to sound adult learning principles.

Successful execution of training projects is built on partnership and collaboration with subject matter experts (SMEs). Simply put, IDs need SMEs—we can't collect, distill, and verify the content for the training program all on our own. IDs cannot possibly know everything about every topic, which is why SMEs hold a critical role in any training project.

Conflict within ID-SME relationships can cause projects to derail quickly. Our personalities, work styles, likes, and dislikes all differ from each other. But regardless of our viewpoints and what we agree on, there is much we can do as IDs to manage those SME relationships, and even prevent conflict altogether.

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